Privacy Policy

Kaafiye (“we”, “our”, “us”) provides a mobile and web platform that helps users request and manage Umrah Al-Badal services. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our application, website, and services.

By using Kaafiye, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following information when you register or use our services:

Full name
Phone number
Gender
Payment phone number (for Waafi Pay or similar)
Voice recordings you submit as part of your request
Request details (beneficiary name, Umrah type, special notes, etc.)

1.2 Automatically Collected Information

When you use Kaafiye, we may automatically collect:

Device information (model, operating system version)
IP address and general location (city/country level)
App usage data and interaction events
Error and crash logs
Firebase Cloud Messaging (FCM) token for push notifications

1.3 Media You Provide

As part of using the service, you may provide:

Voice notes for your Umrah request
Any optional media shared through support or feedback channels

In addition, our team may generate and send video proof of completion once the Umrah Al-Badal is performed. These videos are stored and associated with your request.

2. How We Use Your Information

We use the information we collect to:

Register, process, and manage your Umrah Al-Badal requests
Provide real-time updates on the status of your requests
Send confirmations, alerts, and reminders via notifications or SMS
Process payments through third-party payment providers (e.g. Waafi Pay, Mastercard gateways)
Improve the performance, stability, and security of our app
Respond to your questions, support tickets, or feedback
Detect and prevent fraud or misuse of our services

We do not sell or rent your personal information to advertisers or other third parties.

3. Payments

Payments made through Kaafiye are processed by trusted third-party payment providers such as Waafi Pay and Mastercard / N-Genius (MyBank). These providers may collect and process data such as your payment phone number or card details in accordance with their own privacy policies.

Kaafiye itself does not store full credit card numbers, PIN codes, or sensitive banking credentials on its own servers.

4. Sharing of Information

We may share your information in the following limited circumstances:

Service Providers: With trusted partners who help us operate the service, such as hosting providers, payment processors, or notification services.
Umrah Fulfillment Partners: With authorized individuals or organizations involved in performing the Umrah Al-Badal on your behalf.
Legal Requirements: When required by law, regulation, legal process, or governmental request.
Protection: To protect the rights, property, or safety of Kaafiye, our users, or the public.

We do not share your personal information with third parties for their own direct marketing purposes.

5. Data Storage and Security

We use reasonable technical and organizational safeguards to protect your data against loss, misuse, and unauthorized access. This includes controlled access to databases, encryption where appropriate, and secure communication channels.

While we strive to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

Provide and improve our services
Comply with legal, accounting, or reporting obligations
Resolve disputes and enforce our agreements

When your information is no longer needed, we will delete or anonymize it in a reasonable timeframe.

7. Your Rights and Choices

Depending on your jurisdiction, you may have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate or incomplete data
Request deletion of your personal information, subject to legal obligations
Request that we limit or stop certain processing activities
Opt-out of marketing or non-essential notifications

To exercise these rights, please contact us at: support@kaafiyeapp.com.

8. Children's Privacy

Kaafiye is not directed to children under the age of 13. We do not knowingly collect personal data from children under 13. If you believe that a child has provided us with personal information, please contact us and we will take steps to remove such information.

9. International Transfers

Your information may be processed and stored on servers located in different countries. By using our service, you consent to the transfer of information to countries that may have different data protection laws than your country of residence.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page and, where appropriate, notify you within the app.

Your continued use of Kaafiye after any changes means you accept the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Email: support@kaafiyeapp.com
Website: https://kaafiyeapp.com